I made an appointment for two pm to get my oil changed, THREE HOURS later my car was done. I called to inquire about the ridiculous amount of time it was taking, very nicely, and the man just kept telling me that they were busy and my car was done now. I received no apology, nothing. I understand being busy, but they, just are clearly UNRELIABLE . So unless you have time to waste I do not suggest taking your car here.