is anytime your car breaks down convenient? I don't think so. I thought I needed a jump start, so that's what I called for, that wasn't the case, I needed a starter. Richman sent a tow truck so then I had to call for a tow instead, not convenient at all but the driver was very helpful and I got a tow to Richmans BP station and the next day I had a new starter and it works great. not all of it was convenient but they do a great job being a full service towing service, thanks.