Set up a towing for my car on Feb 2, 2015. They gave an ETA of 3 hours which I accepted because it was the day after a big snow storm. Within this 3 hours, they called twice, a minute apart, which I was not available to answer. They didn't leave a message. I called back after 15 minutes and they said that my request has been cancelled because I "need to answer my phone whenever they called". She also said that they're "extremely busy" and have a lot of business. I took my business elsewhere and if you care about service without hassle, you should consider doing so too.